IdentoGO
Massachusetts
Fingerprinting & Enrollment Services
To our IDEMIA customers,
Due to the impact of the COVID-19 epidemic we are experiencing a temporary reduction in the number of enrollment centers available for fingerprint appointments. We understand that this may result in a temporary inconvenience to our customers due to enrollment center proximity and appointment availability. IDEMIA is committed to providing our services which allow continuity for many critical community and government services, such as healthcare, foster care, and other essential services that protect and serve our population. We ask for your support and understanding as we navigate this challenging time together.

IdentoGO Center Standards and Safety
Our Enrollment Agents sanitize their hands between customers and also disinfect surfaces that come in contact with customers regularly. We have increased cleaning protocols related to high-touch surfaces like door handles, keyboards, counters, and chairs. We are observing Social Distancing in our centers and we ask you to assist us and review the following ways we are working to keep you and our enrollment center staff safe.

How can you help?
  • Due to localized Executive Orders, some states are requiring that all applicants wear face coverings while onsite at an Enrollment Center. Consequently, where such orders are in place, we must deny admittance to any customer who is not wearing a face covering when they arrive for their appointment. Please refer to your State’s Governor’s office to see if this applies to you.
  • Do not enter the enrollment center if you have symptoms, are awaiting the results of a COVID-19 test, or have been advised to self-quarantine
  • If you are exhibiting symptoms, have a cold, or suspect you have the flu, we ask that you reschedule and fingerprint at a later date
  • Please have identification documents and payment in your hand when you approach the agent or greeter
  • Do not place personal items (purses, hats, cell phones, etc.) on the counter or desk
  • Practice social distancing - please maintain a 6' distance between other customers
  • Wait times may be longer than normal due to sanitizing protocol of equipment and surfaces between appointments - We’re taking care of ourselves and taking extra steps to take care of you and our other customers

Please print the confirmation statement at the end of your enrollment and follow all published safety guidelines we have implemented based on CDC and WHO recommendations.

For Licensing, Certification or Employment requirements in Massachusetts
You must finish the registration process to be fingerprinted. You will receive an email or a confirmation number when registration is complete.

For New Appointments

To schedule a new appointment, click the green button below. We will ask you for the information needed to schedule and process your background check.

To Look Up or Change an Existing Appointment

To look up, reschedule or cancel your appointment, please choose one of the below methods to locate your record.

Please enter the registration id (REGID) of the registration you want to edit.
Please enter the email address used to schedule your appointment.

For Fingerprint Rejection Notices

To schedule your retake appointment, we need to lookup your registration. Please choose one of the below methods to locate your record.

Please enter the transaction control number (TCN) on the rejection notice.
For Travel Security Screening and Transportation Threat Assessments:
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Our records indicate that this appointment was completed. For further information, please contact Customer Service.
Please contact Customer Service for assistance regarding your appointment or try searching for your appointment using one of the other options available.
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**Please note, due to COVID-19 we are taking the precautionary measure to quarantine all incoming mail for 1 day before we begin our Card Scan Processing steps. You have selected the Pay for Ink Card submission process. You will be asked to send in a fingerprint card to IdentoGO after making payment arrangements. You are verifying that you are either Out of State or physically unable to be printed.
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